Question 1

How quickly can you fix my damaged panels?

Accepted Answer

We understand that damaged garage door panels are both an eyesore and a security concern. In most cases, we can repair or replace damaged panels within 24-48 hours. For common panel sizes and colors, we often have stock available for same-day repairs. During your initial call, our team will assess the damage and provide an accurate timeline. Emergency panel repairs are also available if your garage security is compromised. We carry a wide range of replacement panels to match most major manufacturers and styles.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Garage door panels can become damaged through various causes. The most common include: vehicle impact (even minor bumps can dent panels over time), severe weather conditions like hail or falling branches, age-related wear and material fatigue, improper maintenance leading to rust or warping, and failed spring systems causing the door to slam. Kids playing sports in the driveway and temperature fluctuations can also contribute to panel damage. Regular inspection and maintenance can help identify potential issues before they become major problems.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes! We understand that a new fiberglass garage door is a significant investment in your home. We offer flexible financing options to make your upgrade more affordable. Our financing partners provide plans with competitive interest rates, low monthly payments, and terms ranging from 12 to 60 months. Many customers qualify for 0% APR promotional periods. During your free estimate, we'll discuss all available financing options and help you find a plan that fits your budget. A new fiberglass door can also increase your home's value and energy efficiency.

Question 4

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes a 25-point inspection covering all critical components: springs, cables, rollers, hinges, tracks, and the opener system. We lubricate all moving parts, test the door balance and auto-reverse safety features, check weatherstripping, and tighten all hardware. This service typically takes 45-60 minutes and can extend the life of your garage door by years while preventing costly emergency repairs.

Question 5

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed, bonded, and insured in the state of Connecticut. Each team member undergoes extensive background checks and receives ongoing training on the latest garage door technologies and safety protocols. We carry comprehensive liability insurance and workers' compensation coverage, giving you complete peace of mind. Our Master Technicians also hold EPA certifications and manufacturer-specific credentials.

Question 6

How long does a typical garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours, depending on the complexity of the job. This includes removing your old door, installing the new door and hardware, setting up the opener, programming remotes, and testing all safety features. Custom installations or doors with special features may take longer. We always aim to complete the job in a single visit, and our team cleans up thoroughly before leaving.

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